1. Information We Collect
1.1 Personal Information
We may collect your name, email address, phone number, payment info, and account credentials.
1.2 Academic and Order Details
Includes uploaded documents, assignment instructions, communication with writers, and requirements.
1.3 Automatically Collected Information
Device data, browser type, IP address, session activity, and traffic sources via analytics tools.
1.4 Cookies and Tracking Technologies
We use cookies for login sessions, analytics, performance, and security.
2. How We Use Your Information
We use your data to:
- Process orders and assignments
- Send transactional emails and updates
- Provide support via live chat and email
- Improve platform experience and prevent fraud
- Send promotional content (if you opt-in)
3. Legal Bases for Processing (GDPR)
We rely on the following lawful bases for collecting and processing your data:
- Your consent
- Contractual obligations
- Legitimate business interests
- Compliance with legal requirements
5. Data Security
We use HTTPS encryption, password hashing, and access controls to secure your data. However, no system is 100% secure. Please protect your login details.
6. Data Retention
We retain data as long as necessary to fulfill services, comply with laws, or improve our platform. You may request deletion at any time.
7. Your Rights
You may have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Request data portability
- Object to or restrict processing
To exercise your rights, email us at privacy@arcadewriters.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If discovered, such data will be deleted.
9. Contacting Us
For privacy-related inquiries, reach us at:
Email: privacy@arcadewriters.com
Address: Arcade Academic Writing, 345, Moi Avenue, Kenya.
10. Changes to This Policy
We may update this policy to comply with laws or improve transparency. Updates will appear here with a new effective date.
11. Consent
By using our website and services, you agree to the terms outlined in this Privacy Policy.
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